Kalderos, Inc. (“Kalderos,” “our”, “we”, or “us”) is a life sciences technology company. We build web software and offer services that assist life science businesses (“Customers”) with their strategic and operational goals.
We are committed to respecting and protecting the privacy of the information we maintain.
As part of our agreements with our Customers, we may obtain information from and about healthcare providers, government agencies, and other persons and entities with which our Customers may have business dealings (“Customers’ Business Partners”). Some of this information includes information about individuals maintained and/or processed by our Customers’ Business Partners. In these circumstances, we are serving as the service provider to our Customers and, therefore, our ability to process this data is governed by our contracts with our Customers.
We may also collect personal information from individuals who simply browse our websites and applications (“Visitors”). This Privacy Policy (“Privacy Policy” or “Policy”) describes our privacy practices with respect to the personal information we collect and/or process when you interact with us, including on or through including on or through Kalderos.com or GoTruzo.com, and the Truzo, Kalderos for Manufacturers, or Kalderos for Covered EntitiesApplications (collectively, the “Sites”), when you communicate with us via email, when you schedule or engage in a demo, and other offline interactions(collectively, the “Services”). By using or accessing the Sites and our Services in any manner, you agree that we may collect, use, and share personal information about you in the following ways. This Privacy Policy does not cover data that we collect regarding job applicants, employees, independent contractors, or other Kalderos personnel.
Remember that use of our Sites(including applications) is at all times subject to the applicable Terms of Service, which incorporate this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the applicable Terms of Service. By accessing the Sites and using our Services, you agree to our collection and use of personal information as described herein and agree to the applicable Terms of Service.
We may modify this Policy at any time at our sole discretion. We will notify you of any changes by posting the new Privacy Policy on the Sites and by updating the date of the Policy. Please consult this Policy regularly for any changes.
We collect the following categories of personal information:
● Personal identifiers: name, your home or billing address, email address, account name and password, phone number.
● Commercial and financial information: records of and information related to services or products purchased or considered, consuming histories or tendencies, records of and information related to rebates or payments or payers, information about health care products or services purchased or dispensed or billed, account information.
● Internet or other electronic activity information: IP address, operating system and information about the provider or browser used, date and time of visit to the website, pages visited, and information associated with browsing history.
● Professional information: job title, business contact information.
● Audio and visual information: recordings of customer service calls.
● Inferences drawn from personal information we collect
● Sensitive personal information: information submitted on a health insurance claim, but not including protected health information.
We collect your personal information to:
● Provide the Sites and Kalderos’ products and Services
● Communicate with our Customers or Customers’ Business Partners regarding account activities, new version and product offerings, or other communications relevant to the Sites and our products and Services
● Administer and improve the Sites, maintain our systems, and troubleshoot
● Protect and secure our Sites, operations, personnel, and others
● Facilitate product and service development and new offerings
● Market and advertise our products and Services
● Facilitate our business operations and needs, defend our rights and legal claims and comply with law, our policies, and legal requests
● Prevent fraud and monitor for activities that violate our Terms ofService or that are illegal
When we engage in digital advertising, we may sell the following categories of personal information(according to the broad definition of “sell” under select state privacy laws), share them for purposes of cross-context behavioral advertising, or use them for targeted advertising: personal identifiers (IP address); and internet or other electronic activity information.
These categories of personal information are sold to, or shared for, cross-context behavioral advertising or targeted advertising with advertising networks and other companies that facilitate digital advertising. We engage in such sales and sharing to facilitate digital advertising that is able to reach people that are most likely to be interested in the Services we provide. We do so by allowing third parties to place cookies or other tracking technologies on our website that may collect information about your online activities over time and across different websites or applications. For more information about the use of cookies and other tracking technologies, see the section“Our Use of Cookies and Analytics” below.
To opt out of such sales and sharing of personal information, submit a Data Rights Request or contact us at privacy@kalderos.com.
We do not sell or share for cross-context behavioral advertising any of the other categories of personal information we collect.
We retain the categories of personal information we collect for the length of time necessary to provide our Services and to comply with legal obligations or to protect our legal rights.
We collect personal information directly from our customers, website users, and representatives of entities with which we do business or may do business.
We do not use or disclose sensitive personal information to create profiles about or infer characteristics about individuals, or for any purposes other than providing our Services.
The following chart describes the categories of personal information that we disclosed to third parties for a business purpose in the 12 months prior to the date of this Policy:
Categories of Personal Information
Categories of Third Parties To Which We Disclosed Personal Information for a Business Purpose
Personal identifiers: name, your home or billing address, email address, account name and password, phone number.
Customers’ Business Partners; service providers and suppliers, agents, or contractors, including social media companies (in limited circumstances, including related to marketing and advertising) and analytics providers, see section on “Use of Cookies” below.
Commercial or financial information: records of and information related to services or products purchased or considered, consuming histories or tendencies, records of and information related to rebates or payments or payers, information about health care products or services purchased or dispensed or billed, account information.
Customers’ Business Partners; service providers and suppliers, agents, or contractors.
Internet or other electronic activity information: IP address, operating system and information about the provider or browser used, date and time of visit to the website, pages visited, and information associated with browsing history.
Customers’ Business Partners; service providers and suppliers, agents, or contractors, including social media companies (in limited circumstances, including related to marketing and advertising) and analytics providers, see section on “Use of Cookies” below.
Professional information: job title, business contact information.
Customers’ Business Partners; service providers and suppliers, agents, or contractors.
Audio and visual information: recordings of customer service calls.
Customers’ Business Partners; service providers and suppliers, agents, or contractors.
Inferences drawn from personal information we collect
Customers’ Business Partners; service providers and suppliers, agents, or contractors.
Sensitive personal information: information submitted on a health insurance claim, but not including protected health information.
Customers; Customers’ Business Partners; service providers and suppliers, agents, or contractors.
Business Purposes for Such Disclosures
We disclosed the aforementioned categories of personal information to the categories of third parties identified above for the following purposes: to manage customer, supplier and vendor accounts and relationships; process payments; verify customers’ identities; fulfill orders and transactions; engage in advertising and marketing; operate our IT systems and secure our systems; prevent fraud and other illegal activities; and to obtain professional advice about legal and accounting matters.
Additional Information About How We May Share Personal Information
We may also share your personal information as required or permitted by law to comply with a subpoena or similar legal process or government request, or when we believe in good faith that disclosure is legally required or otherwise necessary to protect our rights and property or the rights, property or safety of others, including to law enforcement agencies, and judicial and regulatory authorities. We may also share your personal information with third parties to help detect and protect against fraud or data security vulnerabilities. And we may share or transfer your personal information to a third party in the event of an actual or contemplated sale, merger, reorganization of our entity or other restructuring.
Cookies, Pixels, and Other Similar Technologies Generally
We use cookies, tracking pixels, mobile identifiers, and related technologies on our Sites and applications. Cookies are small data files that are served by our platform and stored on your device. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit . You may set your browser to notify you when you receive a cookie. Many web browsers also allow you to block cookies. If you block cookies you may not be able to access certain parts of our Sites or applications. You can disable cookies from your computer or device by following the instructions on your browser or at www.youradchoices.com.
When you visit our Sites and applications, we may place a cookie or other online tracking technology (for example, a web pixel, web beacon, GIF, or mobile identifier) on your computer or other device. These technologies are used to store information on your device and recognize you when you visit a Site or application again. For instance, we may use a cookie to store information you entered into a form so that you do not have to enter the information again. Tracking technologies may also be used to enable attribution and enhance our marketing and advertising practices by sharing information with third parties. These third parties may associate information shared by the tracking technologies on our Sites and applications with information they have collected about you from other sources, including other websites or applications. We use cookies and other trackers to:
● remember you when you return to visit the Sites and applications;
● identify the pages you click on during your visit to the Sites and applications and how you use the Sites and applications;
● identify the name of the website you visited immediately before visiting our Sites and applications;
● capture values you may enter into a form on a Site or within an application;
● help track whether our communications are reaching you, measuring their effectiveness and allowing us to better design future communications; and
● provide you with information about products or Services in which we think you will be interested or to allow our partners to do the same.
Certain cookies or other tracking technologies are strictly necessary and essential to access and operate the Sites or applications. Other cookies or tracking technologies we use are not essential.
Third-Party Analytics and Advertising Tools
We also may contract with third parties who may use cookies or other tracking technologies to collect information on our behalf or provide services such as promotional services, data management, or website troubleshooting and analytics. Additionally, we also allow third parties to set cookies and assign identifiers used by tracking technologies when you visit our Sites and applications that may collect information about your online activities over time and across different websites, applications or other online platforms. These third parties may use such information to, for example, provide analytics information or to offer products or services in which you may be interested, and they may combine information about your activities across different websites, applications or other online platforms to do so.
Some of these third parties may include, but are not limited to, Google, Adobe Marketo, LogRocket, Pendo, LinkedIn, Zoominfo, Wistia, Auth0, Osano, Cloudflare, and other social networks, analytics companies, and service providers (for example, firewall services).
Third-Party Analytics Tools. We use analytics tools, including third-party tracking technologies such as Google Analytics to collect information and help us understand how visitors engage with our Sites and applications. Google Analytics uses cookies and other identifiers to collect information, such as how often users visit a Site or application, what pages they visit when they do so, and what other websites they visited prior to visiting a Site or application. To learn more about Google Analytics, click here. To learn more about how Google uses data collected through partner websites or applications, click here. And, to learn about how data received through Google Analytics is treated by Google, refer to its privacy policy, here.
Third-Party Advertising Tools. Third parties may deliver cookies or other tracking technologies, to your computer or device for the purpose of tracking your online behaviors across nonaffiliated websites, and to deliver targeted advertisements on other non affiliated websites. For example, we use Google Ads to enhance our marketing and advertising efforts.
We may also work with ad networks and ad delivery platforms that place tracking technologies that enable third party retargeting and remarketing features (i.e., “tracking pixels”) on our Sites and applications. These technologies allow us to address internet users who previously visited our Sites and applications by delivering personalized advertising on nonaffiliated websites. In these instances, the retargeting or remarketing provider will store a cookie on your device. Based on the cookie technology, pseudonymous user details and information about your interactions will be stored – for example, the advertising you received from us or clicked, the products you viewed, or whether you made a purchase. In some instances, directly identifying user information may be collected.
You may opt-out of the use of third-party cookies on our Sites by clicking the “Cookie Preferences” link at the bottom of all Kalderos Sites or by contacting us (see below).
You may also use Google’s Ad Settings and the Network Advertising Initiative’s consumer opt-out page to opt out of certain third-party tracking and interest-based advertising practices.
Our Sites and Services are not designed for, directed to, or intended to be used by children under the age of 13 and we do not knowingly sell or share for purposes of behavioral advertising the personal information of minors, including minors under 16 years of age.
“Do Not Track” signals are options available on browsers to tell operators of websites that users do not wish to have your online activity tracked. At this time, we do not take action in response to or honor these signals.
Our Sites and applications may contain links to websites operated by third parties over which we have no control. Should you click on a link to a third-party website, the privacy policy of that website will apply instead of our Privacy Policy. We are not responsible for the content or security of third-party websites. We recommend that you review the privacy policies posted on any platform or website that you may access through our Sites or applications.
Kalderos maintains reasonable safeguards appropriate to the nature of the personal information that we collect, process, or store. However, there is no perfect security, and reasonable security is a process that involves risk management rather than risk elimination. While we are committed to maintaining reasonable safeguards, all risk cannot reasonably be eliminated. Data security incidents and breaches can occur due to a variety of factors that cannot reasonably be prevented; therefore, our safeguards may not always be adequate to prevent all breaches of security.
If you are a Customer or a Business Partner and you have an account with us, your account is protected by a password that you select. It is your responsibility to protect your password appropriately and to limit access to your computer or device and browser by, among other things, signing off after you have finished accessing your account.
We are committed to protecting your privacy and will try to answer questions you may have regarding the information we collect and share about you. You may submit a request regarding your data by contacting us at: privacy@kalderos.com or submit a Data Rights Request. Please note, however, that Kalderos often acts as a service provider to other businesses that determine how your information is collected, used, and/or shared. If you submit a request, we will let you know if we cannot respond directly.
Kalderos is committed to ensuring that our communications are accessible to individuals with disabilities. If you need a copy of this privacy policy in an alternative accessible format, please contact us at the contact information below.
Our Sites are hosted in the United States and are intended for access and use by individuals located in the United States only. By using our Sites or applications, you consent to the transfer of your personal information to the United States as described in this Privacy Policy. Please do not use the Sites and applications if you do not agree to the transfer and processing of your personal information in the United States (which may not provide the same level of protection for your data as your home country) or if it is illegal to do so in your home country.
If you have any questions or concerns, please contact us at privacy@kalderos.com.
We may modify this Privacy Policy at any time at our sole discretion by updating the date of the Policy. Your continued use of the Sites after the effective date constitutes your acceptance of the amended Privacy Policy. Please review this page for the latest information on acceptable uses of the Sites. The amended Privacy Policy supersedes all previous versions. If you do not agree to changes to this Policy, you must stop using the Sites and applications after the effective date of such changes.
If you are a California resident, the California Consumer Privacy Act (“CCPA”) and other laws provide you with the following rights with respect to your personal information:
You can ask us for the following information from us with respect to the personal information we have collected about you in the 12 months prior to our receipt of your request:
● Specific pieces of personal information we have collected about you;
● Categories of personal information we have collected about you;
● Categories of sources from which such personal information was collected;
● Categories of personal information that the business sold or disclosed for a business purpose about the consumer;
● Categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
● The business or commercial purpose for collecting or selling your personal information.
Upon your request and subject to exceptions in the law, we will delete the personal information we have collected from you.
You have the right to request that we correct personal information we hold that you believe is not accurate. We will take steps to determine the accuracy of the personal information that is the subject of your request to correct, and in doing so will consider the totality of the circumstances relating to the personal information you have identified as being incorrect. We may ask that you provide documentation regarding your request to correct to assist us in evaluating the request.
With respect to those categories of personal information that we sell to third parties or share with third parties for the purpose of cross-context behavioral advertising, you have the right to opt out of such sales and sharing.
Opt-out Preference Signals
An opt-out preference signal is sent by a platform, technology, or mechanism on behalf of consumers and communicates a consumer’s choice to opt out of the sale and sharing of personal information for cross-context behavioral advertising with all businesses that recognize the signal, without having to make individualized requests. The signal can be set on certain browsers or through opt-out plug-in tools.
We recognize the Global Privacy Control signal and do so at the browser level and it does not apply to personal information we may collect offline or that we may associate only with your name or email address. This means that if the signal is sent through a specific browser, we will recognize it for that browser only, and only with respect to the identifiers for that browser. If you would like more information about opt-out preference signals, including how to use them, the Global Privacy Control website has such information (https://globalprivacycontrol.org/).
California Civil Code Section 1798.83, also known as the “Shine the Light” law, permits California residents to annually request, free of charge, information about the personal information (if any) disclosed to third parties for direct marketing purposes in the preceding calendar year. To make a request, please contact us at privacy@kalderos.com.
If you exercise any of the rights explained in this Privacy Policy, we will continue to treat you fairly. If you exercise your rights under this Privacy Policy, you will not be denied or charged different prices or rates for goods or services, or provided a different level or quality of goods or services than others.
To exercise your rights to know, delete or correct your personal information, or to ask a question, submit a Data Rights Request or contact us at privacy@kalderos.com. For such requests, we will first acknowledge receipt of your request within 10 business days of receipt of your request. We will then provide a substantive response to your request as soon as we can, generally within 45 days from when we receive your request, although we may be allowed to take longer to process your request in certain jurisdictions or under certain circumstances. If we expect your request is going to take us longer than normal to fulfill, we will let you know.
You can direct us not to sell your personal information or share it for purposes of cross-context behavioral advertising by submitting a Data Rights Request or contacting us at privacy@kalderos.com. For such requests, we will comply no later than 15 business days after receipt of your request.
We usually act on requests and provide information free of charge, but we may charge a reasonable fee to cover our administrative costs of providing the information in certain situations. In some cases, the law may allow us to refuse to act on certain requests. When this is the case, we will endeavor to provide you with an explanation as to why.
We will ask you for two pieces of personal information and attempt to match those to information that we maintain about you.
If we are unable to verify your identity with the degree of certainty required, we will not be able to respond to the request. We will notify you to explain the basis of the denial.
You may designate an agent to submit requests on your behalf. The agent can be a natural person or a business entity.
If you would like to designate an agent to act on your behalf, you and the agent will need to comply with our verification process:
● Requests to Know, Delete or Correct Personal Information: If the agent submits a request, the agent will need to provide us with your signed permission indicating the agent has been authorized to submit the request on your behalf. We will also require that you verify your identity directly with us or confirm with us that you provided the agent with permission to submit the request.
● Requests to Opt Out of Sale or Sharing: If the agent submits a request to opt out of the sale of your personal information or the sharing of your personal information for purposes of cross-context behavioral marketing, the agent will need to provide us with your signed permission indicating the agent has been authorized to submit the opt-out request on your behalf.
Please note that this subsection does not apply when an agent is authorized to act on your behalf pursuant to a valid power of attorney. Any such requests will be processed in accordance with California law pertaining to powers of attorney.
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