Kalderos, Inc. (“Kalderos”, “our”, “we”, or “us”) is a life sciences technology company. We build web software and offer services that assist life science businesses (“Customers”) with their strategic and operational goals.
We are committed to respecting and protecting the privacy of the information we maintain.
As part of our agreements with our Customers, we may obtain information from and about healthcare providers, government agencies, and other persons and entities with which our Customers may have business dealings (“Customers’ Business Partners”). Some of this information includes information about individuals maintained and/or processed by our Customers’ Business Partners. In these circumstances, we are serving as the service provider to our Customers and, therefore, our ability to process this data is governed by our contracts with our Customers.
We may also collect Personal Information from individuals who simply browse our websites and applications (“Visitors”). This Privacy Policy (“Privacy Policy” or “Policy) describes our privacy practices with respect to the Personal Information we collect and/or process, including on or through Kalderos.com, Kalderos for Manufacturers and Kalderos for Covered Entities f/k/a Review, Verify, and Request Applications (collectively, the “Sites”), when you communicate with us via email, and when you schedule or engage in a demo. By using or accessing the Sites and our services in any manner, you agree that we may collect, use, and share Personal Information about you in the following ways. This Privacy Policy does not cover data that we collect regarding employees, independent contractors, or other Kalderos personnel.
Remember that use of our Sites (including applications) is at all times subject to the applicable Terms of Service, which incorporate this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the applicable Terms of Service. By accessing the Sites and using our services, you agree to our collection and use of Personal Information as described herein and agree to the applicable Terms of Service.
We may modify this Policy at any time at our sole discretion. We will notify you of any material changes by posting the new Privacy Policy on the Sites and by updating the date of the Policy. Consult this Policy regularly for any changes.
Over the course of our relationships with Customers, Customers’ Business Partners and Visitors, it is routine for us to collect, process and store Personal Information. For purposes of this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. It does not include deidentified or aggregate information or public information lawfully available from governmental records.
We may have collected your Personal Information when you visited our Sites, requested information about our products or services, clicked through links on our Sites to watch or listen to archived presentations, or when you voluntarily provided information to us through our web portal, email or phone number. We will continue to collect Personal Information from the same sources.
The categories of Personal Information we may have collected from these sources, and will continue to collect from, include the following (please note that the types of Personal Information listed in each category are examples only; they are not exhaustive.):
We may use the Personal Information described above for multiple internal and external purposes, including to:
If you contact us by email or by filling-out a registration form, we may keep a record of your contact information and correspondence, and may use your email address, and any information that you provide to us in your message, to respond to you.
If you decide at any time that you no longer wish to receive such information or communications from us, you may email us at info@kalderos.com and request to be removed from our list.
If you are a Customer or a Business Partner of Kalderos Products, you may review and update the Personal Information in your profile on the Sites by logging in and editing such information. If you decide to delete all of your information, we may cancel your account. We may retain an archived copy of your records to the extent required by law, or to the extent permitted by law when needed for reasonable business purposes.
The following chart describes the categories of Personal Information that we disclosed to third parties for a business purpose prior to the date of this Policy, and that we may continue to disclose:
Categories of Visitors’ Personal Information
Categories of Third Parties With Which We Shared Personal Information for a Business Purpose
Personal identifiers, such as name, address, email address, account name and password, phone number, and other similar information.
Customers; Customers’ Business Partners; service providers and suppliers, agents, or contractors, including social media companies (in limited circumstances, including related to marketing and advertising) and analytics providers, see section on “Use of Cookies” below.
Professional or employment-related information, such as information about the companies for which individuals work and their titles and business contact information.
Customers; Customers’ Business Partners; service providers and suppliers, agents, or contractors, including social media companies (in limited circumstances, including related to marketing and advertising) and analytics providers, see section on “Use of Cookies” below.
Device and online identifiers and Internet or other electronic activity information, such as IP address, operating system and information about the provider or browser used, date and time of visit to the website, pages visited, and information associated with browsing history.
Customers; Customers’ Business Partners; service providers and suppliers, agents, or contractors, including social media companies (in limited circumstances, including related to marketing and advertising) and analytics providers, see section on “Use of Cookies” below.
Financial, billing and payment-related information, such as records of and information related to rebates, payments, and payers; information about health care products or services purchased, dispensed, or billed for; account information.
Customers; Customers’ Business Partners; service providers and suppliers, agents, or contractors.
Commercial information, such as records of and information related to services or products purchased or considered, consuming histories or tendencies.
Customers; Customers’ Business Partners; service providers and suppliers, agents, or contractors, including social media companies (in limited circumstances, including related to marketing and advertising) and analytics providers, see section on “Use of Cookies” below.
Health insurance information, such as information submitted on a health insurance claim, but not including protected health information.
Customers; Customers’ Business Partners; service providers and suppliers, agents, or contractors.
Audio and visual information, such as recordings of customer service calls.
Customers; Customers’ Business Partners; service providers and suppliers, agents, or contractors.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.
Other information you provide to us, such as information you choose to communicate to us or transmit through the Sites.
Customers; Customers’ Business Partners; service providers and suppliers, agents, or contractors, including social media companies (in limited circumstances, including related to marketing and advertising) and analytics providers, see section on “Use of Cookies” below.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.
The Sites are not designed for, directed to, or intended to be used by children under the age of 13 and we do not have actual knowledge that we collect personal information from such minors.
Kalderos maintains reasonable physical, electronic, and procedural safeguards designed to protect Personal Information. However, data security incidents and breaches can occur due to a variety of factors that cannot reasonably be prevented; therefore, our safeguards may not always be adequate to prevent all breaches of security.
If you are a Customer or a Business Partner and you have an account with us, your account is protected by a password that you select. It is your responsibility to protect your password appropriately and to limit access to your computer or device and browser by, among other things, signing off after you have finished accessing your account.
Cookies, Pixels, and Other Similar Technologies Generally
We use cookies, tracking pixels, mobile identifiers, and related technologies on our Sites and Applications. Cookies are small data files that are served by our platform and stored on your device. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org. You may set your browser to notify you when you receive a cookie. Many web browsers also allow you to block cookies. If you block cookies you may not be able to access certain parts of our Sites or Applications. You can disable cookies from your computer or device by following the instructions on your browser or at www.youradchoices.com.
When you visit our Sites and Applications, we may place a cookie or other online tracking technology (for example, a web pixel, web beacon, GIF, or mobile identifier) on your computer or other device. These technologies are used to store information on your device and recognize you when you visit a Site or Application again. For instance, we may use a cookie to store information you entered into a form so that you do not have to enter the information again. Tracking technologies may also be used to enable attribution and enhance our marketing and advertising practices by sharing information with third parties. These third parties may associate information shared by the tracking technologies on our Sites and Applications with information they have collected about you from other sources, including other websites or applications. We use cookies and other trackers to:
Certain cookies or other tracking technologies are strictly necessary and essential to access and operate the Sites or Applications. Other cookies or tracking technologies we use are not essential.
Third-Party Analytics and Advertising Tools
We also may contract with third parties who may use cookies or other tracking technologies to collect information on our behalf or provide services such as promotional services, data management, or website troubleshooting and analytics. Additionally, we also allow third parties to set cookies and assign identifiers used by tracking technologies when you visit our Sites and Applications that may collect information about your online activities over time and across different websites, applications or other online platforms. These third parties may use such information to, for example, provide analytics information or to offer products or services in which you may be interested, and they may combine information about your activities across different websites, applications or other online platforms to do so.
Some of these third parties may include, but are not limited to, Google, Hubspot, Adobe Marketo, LogRocket, Pendo, LinkedIn, Zoominfo, and other social networks, analytics companies, and service providers (for example, firewall services).
Third-Party Analytics Tools. We use analytics tools, including third-party tracking technologies such as Google Analytics to collect information and help us understand how visitors engage with our Sites and Applications. Google Analytics uses cookies and other identifiers to collect information, such as how often users visit a Site or Application, what pages they visit when they do so, and what other websites they visited prior to visiting a Site or Application. To learn more about Google Analytics, click here. To learn more about how Google uses data collected through partner websites or applications, click here. And, to learn about how data received through Google Analytics is treated by Google, refer to its privacy policy, here.
Third-Party Advertising Tools. Third parties may deliver cookies or other tracking technologies, to your computer or device for the purpose of tracking your online behaviors across nonaffiliated websites, and to deliver targeted advertisements on other non affiliated websites. For example, we use Google Ads to enhance our marketing and advertising efforts.
We may also work with ad networks and ad delivery platforms that place tracking technologies that enable third party retargeting and remarketing features (i.e., “tracking pixels”) on our Sites and Applications. These technologies allow us to address internet users who previously visited our Sites and Applications by delivering personalized advertising on nonaffiliated websites. In these instances, the retargeting or remarketing provider will store a cookie on your device. Based on the cookie technology, pseudonymous user details and information about your interactions will be stored – for example, the advertising you received from us or clicked, the products you viewed, or whether you made a purchase. In some instances, directly identifying user information may be collected.
You may opt-out of the use of third-party cookies on our Sites by clicking “opt out” on our cookie pop-up banner or by contacting us (see below).
You may also use Google’s Ad Settings and the Network Advertising Initiative’s consumer opt-out page to opt out of certain third-party tracking and interest-based advertising practices.
“Do Not Track” signals are options available on browsers to tell operators of websites that users do not wish to have your online activity tracked. At this time, we do not take action in response to these signals.
Our Sites and Applications may contain links to websites operated by third parties over which we have no control. Should you click on a link to a third-party website, the privacy policy of that website will apply instead of our Privacy Policy. We are not responsible for the content or security of third-party websites. We recommend that you review the privacy policies posted on any platform or website that you may access through our Sites or Applications.
We are committed to protecting your privacy and will try to answer questions you may have regarding the information we collect and share about you. You may submit a request regarding your data by contacting us at: privacy@kalderos.com or (844) 930-2322. Please note, however, that Kalderos often acts as a service provider to other businesses that determine how your information is collected, used, and/or shared. If you submit a request, we will let you know if we cannot respond directly.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits California customers to annually request and obtain information free of charge about what Personal Information is disclosed to third parties for the third parties’ direct marketing purposes in the preceding calendar year. We do not disclose your Personal Information to third parties for the third parties’ direct marketing purposes.
Kalderos is committed to ensuring that our communications are accessible to individuals with disabilities. If you need a copy of this privacy policy in an alternative accessible format, please contact us at the contact information below.
Our Sites are hosted in the United States and are intended for access and use by individuals located in the United States only. By using our Sites or Applications, you consent to the transfer of your Personal Information to the United States as described in this Privacy Policy. Please do not use the Sites and Applications if you do not agree to the transfer and processing of your Personal Information in the United States (which may not provide the same level of protection for your data as your home country) or if it is illegal to do so in your home country.
If you have any questions or concerns, please contact us at privacy@kalderos.com or contact Kalderos at (844) 930-2322.
We may modify this Privacy Policy at any time at our sole discretion by updating the date of the Policy. Your continued use of the Sites after the effective date constitutes your acceptance of the amended Privacy Policy. Please review this page for the latest information on acceptable uses of the Sites. The amended Privacy Policy supersedes all previous versions. If you do not agree to changes to this Policy, you must stop using the Sites and Applications after the effective date of such changes.
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